Move Aimed at Urging Customers to Pay
Online, ParcelsTo Be Dropped At Doorsteps
New Delhi: April 3, 2020 - Doing its bit to curb the spread of the novel coronavirus through
people-to-people contact, e-commerce firm ShopClues has canceled its
Cash-on-Delivery mode of payment for all essential items, urging customers to
pay online for their purchases.
On its part, ShopClues has stepped up its
level of hygiene and sanitation at the warehouses where the goods are processed
and packaged before being delivered. ShopCluesis providing OTP-based, real time
deliveries with the delivery agent dropping off the package at the doorstep of
the customer with no contact. The team is communicating with the customer and
checking if customer wants to reschedule or change the delivery address as per his
convenience.
“The safety of our employees and customers
is of utmost priority for us. To curb the spread of this virus we have to fight
it. We are delivering our products to our customers while adhering to all Government
guidelines. We are using thermal scanners to monitor our staff’s temperatures
and have provided them with essential safety items like masks, gloves and
sanitisers. We also have soap dispensers with sufficient number of basins across
our offices and warehouses,” said Vikrant Pathak, Senior Director - Logistics,
ShopClues.
Currently, the website is selling only
essential items such as hand sanitizers, gloves, face masks, soap, home
cleaners and staple food.
About
ShopClues
ShopClues is a
leading online marketplace that caters to the ‘Real India’ — buyers and sellers
in Tier II/III/IV cities and beyond. Founded in 2011 with a team of just five
members, the Gurugram headquartered e-commerce company today works with more
than 350 employees and 700,000+ merchants that service over 60 million lifetime
unique customers. ShopClues has given local brands dealing in electronics,
fashion, home and kitchen, a national platform with its reach extending to more
than 31,500 pin codes across India. ShopClues also operates Smartship and Momoe
as enterprise services and Ezonow as a social commerce platform.
ShopClues
recently announced its merger with Qoo10 Pte Ltd, a leading e-commerce platform
in Singapore, thereby opening up cross-border opportunities for consumers and
sellers across Asia.
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