COVID-19 Refund & Change Policy **Update 280720 **

Emirates would like to update you on the Refund and Change Policy, for tickets issued on or before 31Aug’20 with at least one coupon with scheduled EK departure on or before 30Nov’20.

This Supersedes all our previous circulars.   

Changes :

• Changes and Reissues are permitted with waiver of Reissue Fee & Fare difference in any RBD within the same cabin, to an alternate flight or to/from nearest EK online gateway, to/from DXB or within the same region where EK flights are operating.
• If passenger wishes to rebook/reissue to another region , no Reissue Fee to be collected , however Fare difference (if any) will need to be collected.
• Please continue to use code “ROGW006 DUE COVID-19”

Keep your Ticket :

• Original ticket can be kept with an open coupons status for 760 days from date of original ticket issue.
• This ticket will then be accepted at face / residual value as payment for a new ticket for any date/flight.
• Changes and Reissues are permitted with waiver of Reissue Fee & Fare difference in any RBD within the same cabin, to an alternate flight or to/from nearest EK online gateway to/from DXB or within the same region where EK flights are operating.
• If passenger wishes to re-book/re-issue to another region , no Reissue Fee to be collected , however Fare difference (if any) will need to be collected.
• Please continue to use code “ROGW006 DUE COVID-19  
• Unused portion of the ticket can be refunded in full without penalty after

          12 months  from original date of issue, if new flight not booked prior to this date.

Refund & No-show :

Unused portion of the ticket is eligible for refund without penalty. Processing delays may apply due to current backlog.

Reconfirmation :

Reconfirmation  is no longer mandatory, however it is recommended that passengers check their flight schedules as booked, and confirm their intent to travel.

Should you have any other queries or require further information, please contact Emirates Contact Centre on 9167003333 between 08000hrs and 1800hrs  or your local Emirates Sales team.

Kindly disseminate this information to all concerned.  

Emirates - India

28 Jul 2020