Ageas Federal Life Insurance enhances its customer experience by focusing on digital channels and infrastructure

New Delhi, July 13^th, 2021: Adapting to the new normal, India’s leading life insurance company, Ageas Federal Life Insurance, has reimagined the customer experience by investing in newer technology and focussing on digital channels and online applications to simplify the process for customers during the ongoing COVID-19 pandemic.

Speaking about the Company’s efforts, Mr. Vighnesh Shahane, MD & CEO, Ageas Federal Life Insurance, said: “Despite the challenges of nationwide lockdown followed by restricted movement in several regions, we ensured speedy claims settlement based on scanned images, with main focus on claims that were on account of deaths due to COVID-19.”

The claims repudiation ratio for Ageas Federal Life Insurance for FY21 was 2.16 per cent for individual death claims. The repudiation ratio specifically for COVID-19 claims stood at 1.69 per cent, with not a single COVID-19 non-early claim repudiated during this period.