Name Correction Policy * Update 170323

This is to reiterate as per DGCA guidelines, Emirates shall not levy any additional charge for name correction of the same person, when error in his name spelling is detected after issuance of ticket.

This is applicable for tickets issued in India prior to  commencement of journey. The waiver is allowed only for Name Correction and not for cases where Name Change is requested.

Following are some of the examples of name corrections.

• Maiden Name to Married Name and vice versa
• Interchange of surname/First name
• Title amendments
• Spelling mistakes up to 3 characters
• Shortened name to full name

For your convenience, we would once again remind you of our Name Correction policy process.

When creating a PNR and before issuance of a ticket, it must be ensured that the name entered in the PNR name field matches exactly with the name as is entered in the passenger’s passport.

All mandatory API details must be entered accurately from passengers passport before issuing the ticket.

If you have made an error while making a booking and requesting us for a name correction, please note below instructions.

Booking and Ticketing Procedure:

• Make a new PNR with the correct name only for passenger that requires a name correction. If no change to the existing itinerary, we will honour the same fare as mentioned in the original ticket.
• PNR’s should be created from the same IATA and PCC.
• In case the same RBD is not available, we can request for seat swapping. Please send us both the PNR’s if swapping is required.
• Kindly note only pure EK flights will be swapped.
• Name correction processes are only for EK (176) document.
• Name correction is not permitted within 2 hours of flight departure.

Important Note:

• New ticket should be endorsed (endorsement box) with the old ticket reference for name correction.
• Old ticket needs to be refunded without charging cancellation penalty.

With regards to “Name Correction” waiver, below procedure must be strictly followed at the time of processing Refund on GDS

NCTK1234567890 (NCTK followed by last 10 digits of the new ticket number – Total 14 Letters)

e.g.  If the new issued ticket number is 176-1234567890, only the last Ten digits will be used in the format and GDS specific entries as below:

GDS Entries to be updated:

• Amadeus (1A) - TRFU/WANCTK1234567890
• Galileo (1G) -  Airline Authority Box - NCTK1234567890
• Sabre (1S) - Waiver Box - NCTK1234567890
• Worldspan (1P) - Airline Authority - NCTK1234567890

Procedure must be strictly followed and any deviation from the above details will result in irreversible ADMs.

Request your adherence & compliance of the same.

Kindly disseminate this information to all concerned.

Emirates - India

17 March 2023