4October 2019
· Two flight trials successfully completed
· First flight from T1 will be TR100 departing from Singapore to Guangzhou at 5.15am local time on 22 October 2019
Singapore – This week, Scoot successfully completed final flight trials ahead of its scheduled move to Singapore Changi Airport’s Terminal 1 (T1) on 22 October 2019. The move will facilitate Scoot’s projected double-digit annual growth for the next three years.
The airline commenced various operational and systems trials since August 2019 to ensure that the essentials were in place and running smoothly. These culminated in two flight trials on 17 September 2019 and 2 October 2019, respectively. TR288 Singapore-Bali operated with an Airbus 320 and TR280 Singapore-Bali operated with a Boeing 787. A total of 522 customers, including 5 infants, were involved in the flight trials, and over 250 pieces of baggage, weighing over 3,660 kilograms, were processed.
Customers booked on the trial flights were notified to check in at Scoot’s Changi Airport Counters at T1, instead of at T2.
Mr Ng Chee Keong, Scoot’s Chief Operations Officer, said, “For almost two years, we have worked hard towards a seamless move of our operations to T1. Passengers for both trial flights were checked in and boarded on time; in addition, baggage and other flight handling essentials, such as catering and amenities, were uplifted with no issues. Our customers on these trial flights have also shared that the automated check-in kiosks and bag-drop machines at the new central zone are user-friendly. We will continue to work closely with Changi Airport Group and our service partners to ensure a smooth transition, with extra staff presence planned at both T2 and T1. With that, we are looking forward to welcoming over 10,000 customers at our new home on 22 October 2019.”
Since July, Scoot has been updating customers of the move on its website and social media channels, via email and on the Scoot mobile app. At the airport, informational standees have been placed at the T1 and T2 departure and arrival levels. On-board announcements for flights into Singapore have also been updated since 1 October 2019, to inform customers of the move happening on 22 October 2019.
The last Scoot flight from T2 will be TR156 from Singapore to Shenyang, departing 2.55am local time on 22 October 2019. The first Scoot flight from T1 will be TR100 from Singapore to Guangzhou, departing 5.15am local time on 22 October 2019. The last Scoot flight arriving into T2 will be TR431 from Kuching to Singapore on 21 October 2019, with scheduled arrival at 11.55pm local time. The first Scoot flight arriving into T1 is TR895 from Kaohsiung to Singapore on 22 October 2019, with scheduled arrival at 00.05am local time.
Annex - Feedback from Customers on Trial Flights
- Mr Wee Kok Seng, Trader, travelling with his wife and two children.
“I’m very impressed with the amount of communication to passengers done prior to the trial flight, to ensure that we come to T1. The whole check-in process was very efficient for me and my family. The self-check-in facilities are great for passengers who can follow instructions, but assistance must always be available to the elderly who might not be able to understand the instructions.”
- Mrs Sonya Shah, Tourist, travelling to Bali for her Honeymoon.
“The whole set-up is very well organised; the process was smooth and the kiosks are very easy to use. The check-in agents were very helpful as well. I did my check-in, got my boarding passes and proceeded to drop off my luggage all within a couple of minutes, so it is very efficient.”
- Mr Christopher Daniel Latif, Hospitality Professional, travelling with a friend.
“This is not the first time I’m travelling with Scoot, and now that it will be moving to T1, the check-in experience continues to be smooth, it’s really easy to get to T1 as well! The check-in kiosks look like sci-fi pods, were easy to use and look cool.”
- Ms Krystal Teo, Project Coordinator, travelling with friends.
“The new terminal has more self-service kiosks, and I took the self-check-in option, which was much faster for me. My friends and I managed to check the weight of our baggage prior to check-in and it was also easy to purchase extra baggage allowance.
About Scoot
Scoot is the low-cost arm of the Singapore Airlines Group. Scoot took to the skies in June 2012 and merged with Tigerair Singapore in July 2017, retaining the Scoot brand and positioning it well for a new chapter of growth. Scoot has carried over 60 million guests and now has a fleet of 20 state of the art, widebody Boeing 787 Dreamliners and 28 young and modern Airbus A320 family aircraft, with two more Boeing 787 Dreamliners, 31 Airbus A320neo and 16 A321neo aircraft on order. Scoot’s network presently encompasses 67 destinations across 17 countries and territories, with nine more destinations from India, Indonesia and Malaysia to join the network by the second half of 2020. Scoot provides – in addition to fantastic value airfares – a safe, reliable and contemporary travel experience with a unique attitude – Scootitude. Offering amenities including on-board Wi-Fi Internet connectivity and in-seat power on selected flights as well as the ability to redeem and accrue Singapore Airlines Group KrisFlyer miles, Scoot was voted 2015, 2016, 2017 and 2018 Best Low Cost Airline (Asia/Pacific) by AirlineRatings.com and ranked in the Top 10 of the World’s Best Low-Cost Airlines in 2015 and 2018 by Skytrax. In 2019, Scoot won “Best Low-Cost Carrier” at the 30th TTG Asia Awards. Scoot is passionate about making travel attainable for all and enabling people to embrace the full potential of traveling and seeking new experiences. Book your tickets at FlyScoot.com or contact our Call Centre. Find out more on FlyScoot.com, Facebook.com/FlyScoot, Instagram.com/FlyScoot, and Twitter.com/flyscoot.
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