India, August 2023: Workforce management software helps organizations plan, manage, and track employee work. Teams are burdened with a mountain of responsibilities like forecasting, capacity planning, scheduling shifts and analyzing and reporting performance. Processes such as time and attendance tracking on a daily basis are a consistent challenge for them. However, innovative workforce management software or WFM solutions can help make their lives easier, each one of them having its own set of KPIs. These solutions assist in tackling challenges such as absenteeism, under or over staffing and time tracking, among others.
WFM professionals from thousands of organizations worldwide have started adopting these software solutions to simplify their day-to-day tasks. The adoption and implementation of WFM software has led to increased efficiency, augmenting the timely execution of tasks and boosting productivity.
Many workforce management solutions offer self-service options that enable employees to check and plan their individual schedules and monitor their individual performance. Workforce management software frequently integrates with third-party applications acting as a central repository for workforce data.
With the availability of multiple options to choose from, it is important to know the parameters for making informed comparisons. This would greatly help potential WFM professionals to assess the products and select the best one that aligns with their use case. These pointers include:
Usability: The software should be intuitive and easy to use. The time taken to understand the features of the software should be minimal, ensuring quick implementation and utilization.
API Integrations: Integration is a must, and reputable workforce management software usually integrates with different applications, combining different use cases to achieve more apt business planning, reduce error, real time reporting, end to end visibility and happier teams.
Cost Efficiency: Workforce management software usually comes at a reasonable cost. But the pricing structure should cover the integration and updating factors as well.
Without further ado, here are the top 5 WFM solutions to check out:
NICE: The first on the list is NICE Workforce management software. This is a cloud-based enterprise-graded software that aids in battling WFM challenges, including but not limited to scheduling, planning and execution of tasks. The AI-driven interface also allows for efficient forecasting capabilities and helps in improving employee engagement.
FLOW: FLOW facilitates integration and intelligent automation of the entire workforce management lifecycle. The platform enables WFM teams to exploit data science, ML and what-if analysis to its best potential for effective forecasting (short and long term), Capacity planning and Shift Scheduling. The solution focuses on allocating the best resource for the best task at the best time. Real-time and Historical interactive dashboards empower business users to better understand, analyze and compare data to make informed, data-driven decisions. Available as an on-prem solution or as a managed service on the cloud, FLOW is the single solution for BPM that adapts the way you work for your business.
Verint: It is one of the most comprehensive workforce management software that solves the problem of hiring, inducting, training and performing other activities. The application comes with an easy-to-use interface and is embedded with one of the best real-time analytics systems.
Genesis: Genesys focuses on being a user-friendly product on the market and boasts innovative integrations with existing systems for companies of different sizes. AI plays an integral part in forecasting and predictions using vast amounts of company data when deploying this software.
Calabrio: Calabrio sums up the top 5 WFM software in the industry today. The product offers customizable features backed by a technology-driven prediction system. WFM personnel can use them to their full potential and ease up their task of hiring as well as managing the company.
In the end, WFM software solutions have reduced the burden for WFM professionals in many ways. The usability combined with the feature-studded interface makes updating the list of tasks a lot easier. Using efficient WFM software enables WFM professionals to effectively manage their time, enhance overall productivity and achieve the set organizational goals in a hassle-free manner. This can help organizations gain a competitive advantage and accelerate business growth, setting them up for long term success.
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