Emirates:Travel Requirement and PCR testing *Update 280720

Emirates have updated the travel requirements for residents and tourists travelling to and via Dubai, which take effect from 01 August 2020.

Travelling to Dubai on or after 1 August 2020

• Depending on the passengers nationality they can get a visa on arrival, or passengers can apply for a visit visa from Dubai Immigration before they travel. Check if you need a visa here.

• From 1 August 2020 all passengers arriving in Dubai from any destination, including passengers connecting in Dubai, must have a negative COVID-19 test certificate to be accepted on the flight. The test must be taken a maximum of 96 hours before departure. This excludes children under the age of 12 and passengers who have a moderate or severe disability.

• If the UAE government has specified a designated laboratory in the passengers country of origin, then they must get the certificate from that lab. If it is not specified, please use an accredited lab in their country of departure.

• Passengers may need to take another COVID-19 PCR test on arrival. If passengers take a test at the airport, they must remain in their hotel or residence until they receive the test result. If the test result is positive, the client will be required to undergo isolation and follow the Dubai Health Authority guidelines. Passengers must also download the COVID-19 – DXB Smart App, links are available click for both iOS and Android  

• All travellers to Dubai, including passengers with a connecting flight, must complete this health declaration form and give it to the staff at check-in. This form will also be available at check-in.

• Passengers will also need to complete the quarantine undertaking form provided on board if Dubai is your final destination. They will hand this form to the Dubai Health Authority staff on arrival.

Departing from Dubai on or after 1 August

• All passengers travelling from Dubai to UK or Europe (and other mandated destinations) will be required to take a COVID-19 PCR test no more than 96 hours before departure and present the test result certificate at check-in.

• Before your client travels, please check the requirements of the country they are travelling to. They may need to take a printed COVID-19 PCR test before you depart.

COVID-19 flight and travel restrictions remain in place across many countries around the world. We are closely monitoring the situation as it evolves, and we hope to resume services as soon as conditions allow. This includes receiving government approvals, the easing of travel restrictions, and commercial demand. We will announce any service resumption when we can, please continue to refer to this link to Find out which destinations we’re flying to and from.

As always, we thank you for your continued partnership and if you have any queries or require further information please contact your local Emirates Sales Team.

Emirates - India

28 July 2020

Emirates free Global cover for COVID-19 *Update 240720

To encourage our customers to travel with confidence we are pleased to offer our passengers free cover for COVID-19 medical expenses and quarantine costs, in an unique assurance when they fly to any destination, in any class of travel between 23 Jul 2020 and 31 Oct 2020.

Emirates customers can travel with confidence, as the airline will cover medical expenses of up to EUR 150,000 and quarantine costs of EUR 100 per day for 14 days, should they be diagnosed with COVID-19 during their travel, while they are away from home. This cover is provided by the airline, free of cost to its customers.

First airline in the world to offer free, global cover for COVID-19 related costs

This cover for COVID-19 related medical expenses and quarantine costs is offered by Emirates free of cost to its customers regardless of class of travel or destination. This cover is immediately effective for customers flying on Emirates until 31 October 2020 (first flight to be completed on or before 31 October 2020). It is valid for 31 days from the moment they fly the first sector of their journey. This means Emirates customers can continue to benefit from the added assurance of this cover, even if they travel onwards to another city after arriving at their Emirates destination.

Customers do not need to register or fill in any forms before they travel, and they are not obligated to utilise this cover provided by Emirates.

Any impacted customer who has been diagnosed with COVID-19 during their travel simply has to contact a dedicated hotline to avail of assistance and cover.

The hotline number, and details of what COVID-19 related expenses are covered, is available on www.emirates.com/COVID19assistance.

Flexibility and assurance

With the gradual re-opening of borders over the summer, Emirates has revised its booking policies to offer customers more flexibility and confidence to plan their travel. Customers whose travel plans are disrupted by COVID-19 related flight or travel restrictions, can simply hold on to their ticket which will be valid for 24 months and rebook to fly at a later time, or request refunds via an online form on Emirates' website or via their travel booking agent.

Emirates currently serves over 60 destinations in its network, facilitating travel between the Americas, Europe, Africa, the Middle East and the Asia Pacific through a convenient connection in Dubai for customers across the world.

Dubai is open: Customers from Emirates’ network can now to travel to Dubai as the city has re-opened for business and leisure visitors with new air travel protocols that safeguard the health and safety of visitors and communities. For more information on entry requirements for international visitors to Dubai, visit: www.emirates.com/flytoDubai

Health and safety first: Emirates has implemented a comprehensive set of measures at every step of the customer journey to ensure the safety of its customers and employees on the ground and in the air, including the distribution of complimentary hygiene kits containing masks, gloves, hand sanitiser and antibacterial wipes to all customers. For more information on these measures and the services available on each flight, visit: www.emirates.com/yoursafety

Travel restrictions: Our trade partners and customers are reminded that travel restrictions remain in place, and travellers will only be accepted on flights if they comply with the eligibility and entry criteria requirements of their destination countries. Visit: www.emirates.com/travelrestrictions

Dubai residents can check the latest travel requirements at: www.emirates.com/returntoDubai

We appreciate your continued partnership and our local sales teams are available to provide any further assistance and support.

Kindly disseminate this information to all concerned.

Emirates - India

24 July 2020

Effective 01 August 2020, Emirates will reactivate automated refunds via BSP in all GDS, as per the previous process prior to deactivation in March 2020.

This reactivation will enable you, our trade partner, to process the refund of tickets and EMDs directly via the BSP link.

Please find below FAQ’s:

Frequently asked questions;

Q: Can an agent process refund through GDS, if Refund Application (RA) is submitted and “pending” status in BSP?

A: Yes, agent should delete RA in BSP and process refund through GDS.

Q: Can the airline (EK) process a Refund Application (RA) through BSP, if an agent has submitted RA and has not processed the refund in GDS?

A:Yes, airline (EK) will process RA in BSP

Q:What happens if the GDS refund has been processed and the Refund Application (RA) not deleted in BSP by agent?

A: Airline (EK) will reject RA in BSP

Q: What happens if incorrect refund is processed by agent?

A: Airline (EK) will raise ADM for incorrect claim of refund (including ADM fee).

Q: What happens if duplicate refunds are processed by agent and airline (EK)?

A: Airline (EK) will raise ADM to recover excess claim of refund.

Thanks for your continuous support, we are grateful for your partnership and loyalty during these challenging times.

Should you have any other queries or require further information ,please contact your local Emirates Sales team.  

Kindly disseminate this information to all concerned.

Emirates - India

23 July 2020

Repatriation Flights From Ahmedabad to Dubai on Emirates *Update 230720

We are pleased to announce Repatriation flights from Ahmedabad to Dubai till  26th Jul  2020. These flights are loaded in all the GDS and on emirates.com.

Current Schedule till  26Jul 2020

From	To	FLT NBR	DEP	ARR
AMD	DXB	EK 539	0425	0555

Please be updated on the following booking procedures and guidelines :

• UAE national or resident with valid visa will be permitted on  the repatriation flights.

• If you hold a Dubai residence visa and you are flying back to Dubai, you must have return approval from the General Directorate of Residency and Foreign Affairs (GDRFA)
• Residence visa holders of other Emirates will need to continue applying through The Federal Authority for Identity and Citizenship (ICA) to get the approval if returning to UAE. The residents can book their flights on Emirates to enter Dubai.  

• Passengers are required to carry COVID-19 negative test result of the Polymerase Chain Reaction (RT-PCR) test conducted not more than 96 hours before departure.
• The Indian Council of Medical Research (ICMR) has listed laboratories  that perform the real-time RT-PCR test for Covid-19 across the country. (https://www.icmr.gov.in/pdf/covid/labs/COVID_Testing_Labs_13072020.pdf)
• PCR test and certificate to be borne by the passenger.
• Customer to carry  a printout of GDRFA Approval at check-in.
• All travellers to Dubai, must complete this health declaration form and give it to the staff at check-in.
• You will also need to complete the quarantine undertaking form given to you on board. Hand this form to the Dubai Health Authority staff on arrival.
• You must also declare at check-in that you have health insurance or will bear the costs for treatment and isolation if required.
• As per new Emirates policy, reconfirmation of the PNR is mandatory :Please update OSI EK PAX DFNT and change the booking status to RR from HK: In case PNR is not reconfirmed, it may result in cancellation of the same.
• The customer must download the COVID-19-DXB Smart App.

** Kindly click on the highlighted for additional information.

Should you have any other queries or require further information ,please contact our contact centre on 9167003333 between 0800hrs to 1800hrs or your local Emirates Sales team.  

Kindly disseminate this information to all concerned.

Emirates - Ahmedabad

23 July 2020

Repatriation Flights From Ahmedabad to Dubai on Emirates *Update 100720

We are pleased to announce Repatriation flights from Ahmedabad to Dubai till  26th Jul  2020. These flights are loaded in all the GDS and on emirates.com.

Current Schedule till  26Jul 2020

From	To	FLT NBR	DEP	ARR
AMD	DXB	EK 539	0425	0555

Please be updated on the following booking procedures and guidelines :

• UAE national or resident with valid visa will be permitted on  the repatriation flights.

• If you hold a Dubai residence visa and you are flying back to Dubai, you must have return approval from the General Directorate of Residency and Foreign Affairs (GDRFA)
• Residence visa holders of other Emirates will need to continue applying through The Federal Authority for Identity and Citizenship (ICA) to get the approval if returning to UAE. The residents can book their flights on Emirates to enter Dubai.  

• Passengers are required to carry COVID-19 negative test result of the Polymerase Chain Reaction (RT-PCR) test conducted not more than 96 hours before departure.
• The Indian Council of Medical Research (ICMR) has listed laboratories  that perform the real-time RT-PCR test for Covid-19 across the country. (https://www.icmr.gov.in/pdf/covid/labs/COVID_Testing_Labs_13072020.pdf)
• PCR test and certificate to be borne by the passenger.
• Customer to carry  a printout of GDRFA Approval at check-in.
• All travellers to Dubai, must complete this health declaration form and give it to the staff at check-in.
• You will also need to complete the quarantine undertaking form given to you on board. Hand this form to the Dubai Health Authority staff on arrival.
• You must also declare at check-in that you have health insurance or will bear the costs for treatment and isolation if required.
• As per new Emirates policy, reconfirmation of the PNR is mandatory :Please update OSI EK PAX DFNT and change the booking status to RR from HK: In case PNR is not reconfirmed, it may result in cancellation of the same.
• The customer must download the COVID-19-DXB Smart App.

** Kindly click on the highlighted for additional information.

Should you have any other queries or require further information ,please contact our contact centre on 9167003333 between 0800hrs to 1800hrs or your local Emirates Sales team.  

Kindly disseminate this information to all concerned.

Emirates - Ahmedabad

20 July 2020