SINGAPORE AIRLINES LAUNCHES MILES OF GOOD CAMPAIGN TO THANK ESSENTIAL WORKERS

Kolkata, 20^th July: Singapore Airlines today launched Miles of Good, a corporate social responsibility campaign under its #SIAcares initiative. This campaign aims to raise 100 million KrisFlyer miles that will be donated to selected frontline and essential workers, who have been tirelessly serving the public during the Covid-19 pandemic.

Starting today, KrisFlyer members will be able to nominate deserving individuals with a minimum donation of 1,000 miles. The members and their nominees must reside in the same country or territory. Eligible nominees include healthcare workers, public transport workers, supermarket employees, cleaners, as well as food delivery, courier and postal services personnel. Members can also donate their miles without making any nomination. 

 KrisFlyer members may submit their nominations and donate their miles via the Miles of Good campaign landing page on SingaporeAir.com.

Singapore Airlines hopes to raise 70 million KrisFlyer miles through these donations and will contribute another 30 million miles towards Miles of Good. Nominations end on 10 August 2020, although members have up to 20 November 2020 to donate their miles.

Eligible nominees will be contacted by SIA. They will need to submit their details, provide their KrisFlyer membership number and share their personal story via an online form on the landing page.

Singapore Airlines will then get in touch with the successful nominees, who will receive up to 60,000 KrisFlyer miles credited into their accounts. These miles can be used to book flights on Singapore Airlines, SilkAir, Scoot or on other KrisFlyer partner airlines. They can also be used to redeem gift items, hotel stays, car rentals, or shopping, dining, wellness and grooming services via KrisShop, KrisFlyer vRooms, and KrisPay*.

The Miles of Good campaign is subject to the terms and conditions at https://www.singaporeair.com/en_UK/sg/ppsclub-krisflyer/miles-of-good

JoAnn Tan, Acting Senior Vice President, Marketing Planning, said: “The Miles Of Good campaign is an opportunity for us to join hands with our KrisFlyer members, and show our appreciation to the individuals who have been working on the frontlines during the Covid-19 pandemic. This is one way in which we can recognise the efforts of those who have been helping all of us through this challenging time.”

SINGAPORE AIRLINES OFFERS FEE WAIVER AND FLEXIBLE REBOOKING FOR ALL CUSTOMERS

16^th March, Kolkata: Singapore Airlines is waiving all rebooking fees for tickets issued on or before 15 March 2020, for travel up to 31 May 2020, with immediate effect. Customers can cancel their existing flight itineraries, retain the value of their tickets and rebook their travel at a later date, when they are able to firm up their new travel plans. The new flight itinerary should be completed by 31 March 2021.  

This new policy will allow customers the flexibility to defer their travel plans and applies to all bookings for travel up to 31 May 2020. All rebooking fees will be waived, although a fare difference may apply for the new itinerary.

SIA will continue to review its waiver policy and retains the flexibility to extend the cut-off date of 31 May 2020 as it assesses the impact of the Covid-19 outbreak on global air travel in the coming weeks. For all new SIA and SilkAir tickets issued from now to 31 March 2020, SIA will also waive change fees.

Customers may contact us through our online form. Customers who booked their tickets directly through Singapore Airlines may also contact their local Singapore Airlines reservations teams. Customers who booked their tickets through travel agencies are advised to contact their agents for assistance.

Due to the high volume of incoming requests, we seek our customers’ understanding that it may take longer than usual for our service agents to respond. Customers are encouraged to only contact us if their flight is departing in next 72 hours in order for our agents to focus on and assist those with urgent flight changes. We apologise for any inconvenience caused.

Updates on Covid-19 travel restrictions and waiver policy can be found on the Singapore Airlines website.