The Chief Customer Officer Forum (CCOF) - India was founded in 2012 by M.D Ramaswami as a platform for like-minded leaders of Customer Experience and Operations from across industries to meet, share ideas and experiences, and discuss challenges being faced by them, and thereby get guidance and direction from peers.
Eminent speakers like Nandan Nilekani, Javagal Srinath, and Jagdish Kini, as well as many experts in customer management and experience have participated in this forum.
Vernacular.ai is now partnering with them and will produce virtual events for Chief Customer Officers of companies in India which will be free of charge for members. Originally started as a physical forum, it is now intended to relaunch the platform in its Virtual Avatar. This will be achieved through a multipronged approach including Webinars by eminent and experienced experts, Member Insights, and Monthly newsletters. The first of these virtual events will be launched at 7.30pm on 02 July with M.D. Ramaswami, Founder of CCOF-India as the Principal Speaker. “We are thrilled to welcome Vernacular.ai as our partner. Their innovative and youthful mindset is a perfect addition to the experience and industry expertise of CCOF” says MD Ramaswami.
Vernacular.ai is an AI-First SaaS business that is set to become one of the leading voice automation/AI platforms in the world. Says Sourabh, the Founder, “The Chief Customer Officer Forum is a first of its kind webinar where like-minded leaders of customer experience and operations from across industries meet. The forum allows individuals to share their learnings, ideas and experiences, providing a unique direction and guidance to their peers. We at Vernacular.ai are continuously moving the needle to improve customer experience and engagement through voice AI, and we are glad to be partnering in this venture with CCOF”
The Webinars would encompass a wide ranging spectrum including best practices relating to customer experience and operations management, new technologies and process advances in customer management, inspirational stories about startups and new ideas, Machine Learning, AI, IoT and the like, as well as insights from accomplished personalities from sports, arts, culture, science, and technology. All webinars would be video events and would be published on YouTube.
Member Insights would be where the members share their experiences, war-stories, successes and failures, providing others motivation and inspiration. This would be in the way of a Fireside chat followed by audience Q&A. These events would also be published on YouTube.
Monthly Newsletters would include curated snippets of news from across the world covering technology and operational advances relating to customer experience.
An alumnus of IIT (M) and Michigan State University, MD Ramaswami (better known as MD) is a passionate customer experience advocate, entrepreneur, and mentor to several startups. He has founded Celtycs, a Customer Experience Advisory and Analytics firm in 2002, and was also the first Managing Director of Dell International Services in Bangalore where he successfully established Dell’s first offshore contact center and shared services organisation servicing Dell’s customers across the globe. His fascination for Customer Experience led him to launch the Chief Customer Officer Forum India in 2012.
Date: Thursday, 2nd of July 2020
Time: 7.30 PM
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