COVID-19 Refund & Change Policy **Update** 290620

Emirates would like to update you on the Refund and Change Policy , for Scenarios impacting tickets issued on or before 31Jul’20 with at least one coupon with scheduled EK departure on or before 30Nov’20.

This Supersedes all our previous circulars.   

Scenarios impacting tickets issued on or before 31Jul’20 with at least one coupon with scheduled Emirates departure on or before 30Nov’20.

Flight cancellation	Emirates flight is cancelled for a specific date or route is suspended for a continuous period of time.
Travel ban	Where there is an explicit government notification that prohibits travel from either point of journey origin or destination.
Travel advisory	There is general government advisory against non-essential travel but no travel ban.
Visa process change / Quarantine	Visa process which required visiting an embassy/consulate OR mandatory quarantine at origin or destination.
Passenger is unable to reach airport	Countries which have a government lock down and passengers are unable to reach airport.

Changes :

• Changes and Reissues are permitted with waiver of Reissue Fee & Fare difference in any RBD within the same cabin, to an alternate flight or to/from nearest EK online gateway, to/from DXB or within the same region where EK flights are operating.
• If passenger wishes to rebook/reissue to another region , no Reissue Fee to be collected , however Fare difference (if any) will need to be collected.
• Please continue to use code “ROGW006 DUE COVID-19” 

Keep your Ticket :

• Original ticket can be kept with an open coupons status for 760 days from date of original ticket issue.
• This ticket will then be accepted at face / residual value as payment for a new ticket for any date/flight.
• Changes and Reissues are permitted with waiver of Reissue Fee & Fare difference in any RBD within the same cabin, to an alternate flight or to/from nearest EK online gateway to/from DXB or within the same region where EK flights are operating.
• If passenger wishes to re-book/re-issue to another region , no Reissue Fee to be collected , however Fare difference (if any) will need to be collected.
• Please continue to use code “ROGW006 DUE COVID-19

         Unused portion of the ticket can be refunded in full without penalty after 

          12 months  from original date of issue, if new flight not booked prior to this date.

Refund & No-show :

For flight cancellations, travel bans and lock downs preventing travel, unused portion of the ticket is eligible for refund without penalty. Processing delays may apply due to current backlog.

Thank you for your continued support and commitment in managing disrupted customers during this challenging time.

Should you have any other queries or require further information ,please contact your local Emirates Sales team.     

Kindly disseminate this information to all concerned.  

Kind Regards

Emirates - India

29 Jun 2020