Nice essay on your experience of air india flight change policy, Mrunalini. I always dread that airlines and always look for alternatives even if that means longer flight or pricier fare. The experiences I have heard from others are similar to yours. I am moved by Tanay's observation. It's so true. People make the airline what it is. If some (the airline staff especially) can do the right thing, it would flourish.
Nice essay on your experience of air india flight change policy, Mrunalini. I always dread that airlines and always look for alternatives even if that means longer flight or pricier fare. The experiences I have heard from others are similar to yours. I am moved by Tanay's observation. It's so true. People make the airline what it is. If some (the airline staff especially) can do the right thing, it would flourish.
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