The massive spike in Covid cases has once again forced the F&B industry to resort to Home Deliveries.
We would like to know if you are doing any story around home deliveries or if you plan to do so.
Please find below some quotes from entrepreneurs related to the F&B industry for your perusal.
Following are the questions asked for the same:
1. Have you seen any changes in customer's ordering patterns?
2. How is the response for home deliveries, has there been an increase/decrease in sales?
3. A quote from the spokesperson of the brand on the following topic.
THE WESTIN, PUNE
1. Have you seen any changes in customer's ordering patterns?
-The spending power of people will restrain the figures from 2019 once the operations begin smoothly and restrictions ease out for the F&B industry.
2. How is the response for home deliveries, has there been an increase/decrease in sales?
-With people becoming more health conscious, orders received these days are more on the healthier side. People do not want to order junk or fried food. Combo orders are on rise – Indian and Asian cuisines have been getting a great demand from the audience.
3. A quote from the spokesperson on the following topic.
- Customer Loyalty is being observed. Regular customers are ordering everyday retaining the brand loyalty. Corporates are regularly ordering (Loyalty aspect). Brand attributes are attractive for them such as the "eat well" philosophy at Westin, Pune.
Spokesperson: Chef Vikram Khatri, Culinary Director at Westin, Pune
SPECIALITY RESTAURANTS LTD.
1. Have you seen any changes in customer's ordering patterns?
-Yes, Customers have adapted new ordering patterns from Dine In to Deliveries. Customers are very careful in choosing the brands as they too are specific with regards to consumption of food hygienically and safely prepared and delivered to their door steps. The customers' spending patterns have become very sensitive due to the rise and fall of Covid 19 . The Customers feel in Safe hand ordering from Speciality restaurants as they have trust and faith in us so they are happy to Dine in as well as in the ordering system.
2. How is the response for home deliveries, has there been an increase/decrease in sales?
-Delivery has taken a new turning point during this pandemic. The faith and trust laid by us as Dine In same faith the customers have with Speciality restaurants in the delivery system also. The customers have pro actively ordered from us as they feel the food is hygienically prepared, packed, temperature maintained and the same freshness and aroma of Speciality brands has reached at their doorstep. The customers have enjoyed the same level of cuisine and hospitality with their loved ones in their comfort of home. So, yes our sales have increased in TERMS of Deliveries and deliverables.
3. A quote from the spokesperson of the brand on the following topic.
-The motto of our company might just be "Responsible consumption and production without wastage." We are always looking for ways to do more with less. Competition is tight, so every product has to be up to date, but also modest in their resource consumption.
Spokesperson: Anurag Agarwal, Business Manager at Speciality Restaurants Ltd.
CULT HOUSE | TERRA
1. Have you seen any changes in customer's ordering patterns?
- As far as the ordering pattern is concerned, people are more into buying processed / frozen food items from grocery shops. As people get scared to step out, even in the current situation, they like to store their items.
2. How is the response for home deliveries, has there been an increase/decrease in sales?
- The response is quite good, we have seen an increased graph in regards to home delivery. Not only through online portals, but also people order directly to the restaurant. It's good to see that people believe in us and order directly. All the safety measures are taken care of in terms of preparing food items & delivering the same.
3. A quote from the spokesperson of the brand on the following topic.
- With customers still wary of venturing out, restaurants can no longer rely on foot traffic to keep their businesses top of mind. Instead, restaurateurs need to market their businesses to customers where they are right now: online. The new reality for restaurateurs is that going digital and using the latest technology is no longer a unique differentiator.
Spokesperson: Kapil Deb, Operations Head at Cult House | Terra
CIRCLE OF CRUST
1. Have you seen any changes in customer's ordering patterns?
-We’re seeing the sales of our better-for-you crust options that are packed with vitamins skyrocket as people are more conscious about eating food that helps build their immunity. They still want their comfort food like our Butter Chicken Pizza, but with a healthier twist.
2. How is the response for home deliveries, has there been an increase/decrease in sales?
-As rules and regulations tighten, we are seeing an increase in overall home deliveries. Our customers are finding the fun even in this difficult time. One of our favorite ideas we’ve seen is our customers that were separated between Pune and Dubai ordered the same pizza and dessert from Circle of Crust and streamed the same movie – a quarantine date night in two different countries!
3. A quote from the spokesperson of the brand on the following topic.
- We thrive on ensuring proper safety protocols and timely sanitization of the venue and the staff. We are proud to serve healthy and affordable food delivered to your doorstep in no time.
Spokesperson: Kartik Ganesh, Head of Marketing at Circle Of Crust
THE SPICES FUSION DHABA
1. Have you seen any changes in customer's ordering patterns?
As if now there are no changes in the ordering pattern but yes due to the spread of this new variant there is a drop in the walk-in customers.
2. How is the response for home deliveries, has there been an increase/decrease in sales?
The response of home deliveries is good as we are known to be following all the covid protocols for all staff including kitchen and delivery. Yes but when we talk about sales,they have definitely gone down due to the restrictions of the Omicron variant.
3. A quote from the spokesperson of the brand on the following topic.
At Spices, we are committed to providing the best health safety protocols in the restaurant industry. We are proud to be one of the most trusted brands in food production and processing. With our strict adherence to safety standards, you never have to worry when dining with us.
Spokesperson: Rahul Ghule, Owner at The Spices Fusion Dhaba.
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