In order for us to support our agency partners with the knowledge, information and service you require, we continue to source new ways of achieving a common goal, saving your time and helping you generate more sales with Emirates.
The majority of the queries can be handled through self-service, therefore, we encourage you to use the tools at your disposal such as your GDS, the Emirates Partner Portal or Emirates.com to manage customer bookings and requests.
The Emirates Partner Portal has been equipped with new features and tools to enhance your experience from our existing Travel Agents website. In order for us to deliver a very bespoke experience for our trade partners, we ask that you register on the below link to enable us to deliver more information and functions as you require on Emirates products and services.
Registration is quick and secure, in a simple 2 step process. We do ask that you register on our user friendly portal & permitted only for IATA agents through IATA number.
Click here to access the portal and the Join Now option to register.
Any other queries on information not covered in the above mediums would be assisted though an email on salessupportwi@emirates.com in the specified format *
Service category | Email subject header Example |
All SSR queries | AMD- Sales Support - OTB AMD-Sales Support - Pricing AMD-Sales Support - Refunds |
All Group Queries | AMD- Groups & Events |
*Station code ie BOM /AMD or HYD is mandatory
Examples of Service Category
ü Seat confirmations
ü OTB (ok To Board )
ü Pricing related / Reissue/ waivers
ü Refunds / RA’s/ ADM’s
ü Flight cancellations / Flight Disruptions
ü Groups & Events
* For all understanding BOM HYD AMD is categorised as salessupportwi
We thank you for your continued support of Emirates.
Please disseminate this information to all concerned.
Emirates - India
11 April'23
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