Emirates would like to update you on the Refund and Change Policy , for Scenarios impacting tickets issued on or before 30Jun’20 with at least one coupon with scheduled EK departure on or before 30Nov’20.
This Supersedes all our previous circulars.
Scenarios impacting tickets issued on or before 30Jun’20 with at least one coupon with scheduled Emirates departure on or before 30Nov’20.
Flight cancellation
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Emirates flight is cancelled for a specific date or route is suspended for a continuous period of time.
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Travel ban
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Where there is an explicit government notification that prohibits travel from either point of journey origin or destination.
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Travel advisory
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There is general government advisory against non-essential travel but no travel ban.
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Visa process change / Quarantine
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Visa process which required visiting an embassy/consulate OR mandatory quarantine at origin or destination.
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Passenger is unable to reach airport
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Countries which have a government lock down and passengers are unable to reach airport.
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Changes :
- Changes and Reissues are permitted with waiver of Reissue Fee & Fare difference in any RBD within the same cabin, to an alternate flight or to/from nearest EK online gateway within the same region where EK flights are operating.
- If passenger wishes to rebook/reissue to another region , no Reissue Fee to be collected , however Fare difference (if any) will need to be collected.
- Please continue to use code “ROGW006 DUE COVID-19”
Keep your Ticket :
- Original ticket can be kept with an open coupons status for 760 days from date of original ticket issue.
- This ticket will then be accepted at face / residual value as payment for a new ticket for any date/flight.
- Changes and Reissues are permitted with waiver of Reissue Fee & Fare difference in any RBD within the same cabin, to an alternate flight or to/from nearest EK online gateway within the same region where EK flights are operating.
- If passenger wishes to re-book/re-issue to another region , no Reissue Fee to be collected , however Fare difference (if any) will need to be collected.
- Please continue to use code “ROGW006 DUE COVID-19
Unused portion of the ticket can be refunded in full without penalty after
12 months from original date of issue, if new flight not booked prior to this date.
Refund & No-show :
For flight cancellations, travel bans and lock downs preventing travel, unused portion of the ticket is eligible for refund without penalty. Processing delays may apply due to current backlog.
We hope these options make it easier for you to book your clients on Emirates. Your local sales team welcomes any enquiries or clarifications.
Thank you for your continued support and commitment in managing disrupted customers during this challenging time.
Should you have any other queries or require further information on this release, please contact your local Emirates Sales team.
Kindly disseminate this information to all concerned.
Emirates - India
20 Apr 2020
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