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Zyla Health is India’s highest-rated personalised care management platform focused on improving health outcomes. Zyla enables care at scale for insurers and employers through its human-assisted AI on the 24x7 conversational Zyla app (consistently rated 4.7+). Care implemented by Zyla spans across medical, physical and mental health needs. Zyla works with leading insurance and corporates including Reserve Bank of India, Jindal Steel, DHL, Godrej and insurers such as Aditya Birla Health Insurance, Max Life, and others. 

Indian Entrepreneur Khushboo Aggarwal is making a difference with her ideas and seeking solutions that have never been sought. A perfect combination of a technocrat and an entrepreneur, Khushboo founded Zyla Health in 2017, based in Delhi, it is India’s leading healthcare management platform.  

Khushboo Aggarwal, Founder and CEO – Zyla Health

An audacious leader who has always taken the road less travelled, Khushboo Aggarwal is the Founder and CEO of Zyla Health, India’s leading comprehensive healthcare management platform providing access to high-quality, personalized and real-time care that promotes holistic wellbeing and improves the quality of life. Armed with her deep subject expertise and the in-depth experience she had gained from her prolific career spanning over a decade across the healthcare industry, Khushboo is the one who laid the foundation of Zyla.

Khushboo boasts an exceptional academic background, having acquired a Bachelor of Pharmacy (Hons.) degree from the prestigious Pilani Campus of BITS Pilani, followed by an MBA degree from IIM Kozhikode. While simultaneously managing her rigorous academic curriculum, Khushboo started gaining hands-on experience in the industry by interning with notable institutions such as Tata Memorial Hospitals and PharmARC Analytics Solutions. Post her graduation, the entrepreneurial wunderkind worked with Monitor Group for nearly 2 years.

While at IIM-K, Khushboo was selected for the coveted summer internship programme at Deloitte Consulting, where she was presented with the “Outstanding Client Service Award”. As she went on to work for Deloitte as a Senior Analyst, Khushboo received several accolades for her exceptional performance and business acumen. Throughout her professional career, she managed high-value projects in the overseas markets, seamlessly executing the launch of billion-dollar products. It was a combination of hands-on experience and academic excellence that made Khushboo equipped to start her own venture in 2017. The inspiration for Zyla Health, however, comes from a rather painful period in Khushboo’s personal life, when she realized that there was a need for a platform that delivers holistic, highly personalized and continuous care to patients.

A woman of grit, Khushboo incepted Zyla Health as the de-facto health management solution for patients around the world, with a vision to provide access to the most personalised, data driven and real-time care to improve the quality and longevity of lives.

Khushboo strongly believes that for a nation to progress, its women must work with an unbridled enthusiasm to change the world around them. Therefore at Zyla, Khushboo has been particularly focused on diversity and inclusion, she has team members speaking 12+ languages, people from 20+ cities across India and a culture where mutual respect is promoted. Today she has a team of 60+ members, 60 percent of which are women associates. Unlike most organisations, where women representation in leadership is underwhelming, Zyla has women leading 5 out of 10 teams.  

Not only a Founder, Khushboo is also mother to a two year old, and juggles her work and family life perfectly well. She believes that being a mother doesn't slow her down, in fact energizes and inspires her to do more every day.

While Khushboo acknowledges there may be certain biases existing on women entrepreneurship, she believes that she has been lucky to get unending support of her family, spouse and team to build Zyla fearlessly. She adds that women are as strong as they want to be and eventually no biases withstand the will of a woman. Khushboo continues to derive strength from her strong-knit group of hostel mates from BITS Pilani and believes that women to women support is a must for one to move forward.

Khushboo has also laid a deep-rooted focus towards women's health as well, thus Zyla Health is offering multiple programmes like Ova Women’s Health Programme and Ova Pentacare Pregnancy Programme aimed at improving women's health.

Khushboo decided to launch Zyla Health after she was unable to get continuous updates while her father was  hospitalized for a cardiac event triggered by his chronic diabetes. After having failed to find one she decided to launch one instead. She realized the vast difference between the healthcare systems she had worked with and that in India.

Witnessing her father’s trauma sparked an idea. What if she could use her data analysis and consulting expertise—as well as her firsthand knowledge of more patient-centric healthcare systems—to help those suffering from chronic illnesses and avoid costly, life-threatening trips to the hospital with preventative treatment.

According to Khushboo, Zyla's key differentiating factor is that it takes a holistic, clinical approach to provide hyper-personalised and real-time patient care programmes under an experienced team of accomplished doctors and healthcare experts. Its programmes are built on four pillars – medication, nutrition, physiotherapy, and emotional wellbeing – to provide all-around, end-to-end care to the patients.  

A pass out from IIM, Kozhikode and BITS, Later she graduated from the GFSA Female Founders bootcamp.  Khushboo also joined the Google for Startups Immersion: Women Founders program to further build her network. She started the program with a four month old baby and appreciated the unique support the fully-female cohort provided, not just for their advice on her business but also for herself personally.

Zyla Health has helped more than one lakh women so far, of which 60 percent have reported diabetes, followed by incidence of other lifestyle disorders such as PCOS/PCOD and thyroid

In Khushboo’s words, “At Zyla care & empathy lie at the core of how we work & engage with patients, which is echoed in the feedback & testimonials we receive from them. Patients see us as a doctor who not only treats them but is an extended family member, a confidant they can openly share what is on their mind. They see us as a motivator who helps them take small steps to a healthier tomorrow.”

Her two cents for fellow women - “My dear fellow women, you were born to create. You are the epitome of empathy and patience. Unleash the power within you and embrace what the world has to offer. Take risks, go out there, innovate and you will discover the unknown energy within you. As a woman, everything is possible, it’s just a matter of being out there.”