9th
June, Kolkata : Telecom operator Airtel has said its retail
stores have now opened across most locations and that measures such as
'Concierge Service' have been rolled out for delivery of SIM card at customers'
doorsteps or for installation of broadband and DTH.
In a note to
subscribers, Airtel CEO Gopal Vittal said that while restrictions are lifting
in large parts of the country, "there seems to be even more
uncertainty" as people are worried about safety of their loved ones, and
there is growing concern about incomes and jobs.
"At
Airtel, we empathize with this uncertainty. So as each of us adapts to this new
context, there is one thing we don't want you to worry about - your need to
stay connected," Vittal said.
Outlining
measures taken by the company to ensure connectivity and continuation of
services in the backdrop of the lockdown and coronavirus pandemic, Vittal said
that more than a million customers have already enrolled into its 'Super
Heroes' program, and have helped many more millions stay connected.
"If you
want to help someone get access to our services or help pay their bills or
recharge for them, we have our Super Heroes initiative. More than a million
customers have already enrolled into this program and have helped many more
millions stay connected," Vittal said. He said the company's retail stores
are now open across most locations, and that Airtel will take all necessary
precautions to ensure that staff and customers remain safe.
"If you
prefer to be served at your home, we now have a Concierge Service and would be
delighted to come to your home. Whether it is delivery of a SIM card at your
doorstep or an installation of a broadband or DTH, we can do it all," he
said, adding that the field teams have been trained on a new contactless delivery
and installation protocol.
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