Our travel industry is a dynamic environment in which we must constantly innovate to stay relevant and customer focused. Last year Emirates launched Emirates Gateway, a suite of New Distribution Capability (NDC) powered direct connect solutions, and achieved IATA NDC Level 4 certification.
These pave the way for Emirates to offer timely information and enriched products and services to our trade partners. Our goal is to empower our partners to deliver even better customer experiences, and we are pleased to introduce the next batch of new features and benefits to our trade partners on Emirates Gateway.
From 1st July 2021 agents will be able to access the following NDC content, only available via Emirates Gateway:
- Access to differentiated pricing such as dedicated promotional fares and pre-sales
- Enhanced customer servicing and experience through the roll-out of new EMD types
- Access to rich content
- Differentiated pricing for select ancillary services
- Faster access to new ancillary products
Emirates Gateway exclusive content can be accessed through three flexible access solutions:
Emirates Booking Portal: a user-friendly web booking portal available in 16 languages, connected directly to Emirates’ reservation systems that simplifies the booking, ticketing and post-ticketing servicing of Emirates orders.
Emirates Gateway Direct: which provides access to Emirates content through IATA standard NDC APIs, allowing our trade partners to build applications that meet their needs.
Emirates Gateway Sync: a facilitated link to Emirates products and services provided by industry leading, IATA registered, Emirates certified technology partners.
Agencies who do not sign up to Emirates Gateway will continue to have access to our EDIFACT – legacy content through Emirates’ Global Distribution Systems (GDS) partners. However, in order to mitigate the higher cost Emirates incurs through the GDS distribution, any bookings made via GDS effective 1st July 2021 will incur a Distribution Surcharge ranging between USD 14 and 25 per ticket based on sector length. We are actively working with our GDS partners to enable NDC content in these systems in future.
Despite our best efforts, we were unable to reach agreed terms and conditions for distribution of Emirates content with the Abacus and Sabre GDS beyond 30 June 2021, therefore our content may cease to be available in these GDS(s) from 1 July 2021.
Emirates will continue to work closely with interested Trade partners to ensure a seamless on-boarding into Emirates Gateway, which provides access to the widest range of Emirates fare products including exclusive content not available in the indirect channels, and where bookings will not incur a Distribution Surcharge.
You can find more information on Emirates Gateway and express your interest via the Emirates Partners Portal. As always, our sales representatives stand ready to offer any support you might require
Thank you for your partnership. We look forward to strengthening our relationship, and to working closely with you to offer our mutual customers even better services.
Emirates - India
19 February 2021
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