Emirates -General waiver policy for the Corona virus

Emirates would like to update on the latest waiver policy on the Corona virus.

Rebooking waiver permitted on the following :

• Travel into/out of Mainland China for both online & offline points.
• Travel into Hong Kong from the Network.
• Travel out of Hong Kong for customer originating Mainland China.
• Customers who have commenced journey and returning from Hong Kong .
• Travel dates covered : 28 January 2020 - 29 February 2020.

Please note If any waiver was earlier committed to customers originally travelling from 23 January 2020 will be honoured. Customers can opt to change their flights within 14 days than originally booked. 

Reroute :

• Reroute permitted for customers listed under Rebooking option mentioned above.
• Reroute permitted to following destinations FOC if original travel date is on / before 29 February 2020:DXB, DPS, HKT, MNL, CEB, CRK, BKK, SIN, KUL, HAN, PNH, MRU, SEZ, NBO, DAR, CMN, TUN, ADD, JNB, DUR, CPT.
• Reroute permitted within 14 days than originally booked in same RBD.

Please note Emirates will not provide onward transportation or booking beyond the preferred destination. 

Refund :

• Refund permitted for customers listed under Rebooking option mentioned above.
• Refund permitted only on utilized portion of a ticket with travel dates 23 Jan 2020 - 29 Feb 2020 (both dates inclusive).Outside this period refund charges will be applicable as per fare terms and conditions.

Kindly disseminate this information to all concerned.

Emirates - India

07 Feb 2020