With 20+ innovative AI features, SurveySparrow sets a new standard in enhancing customer experience.
India - 21st February 2024: In the age of AI and automation, SurveySparrow, the leading experience management platform, takes the lead by incorporating generative AI to redefine customer experience management. Recognized as the world's first chat survey software, SurveySparrow is pioneering the integration of AI into the customer experience realm through its cutting-edge features, "Wings" and "CogniVue." These innovations are designed to optimize and elevate every aspect of experience management.
AI Wings, aka your own Jarvis, become the autopilot for making feedback collection faster and more efficient. Wings goes above and beyond by curating questions for surveys, creating custom workflows, drilling down data and visualizing with widgets, and even managing customer tickets and your online reviews. Businesses can effortlessly 'Wing it' across approximately 20+ features within the product, using this comprehensive toolset for crafting exceptional customer experience.
To further address the challenge of extracting actionable insights from vast data volumes, SurveySparrow launches CogniVue, its intelligent data analyst. With the ability to drill down into survey responses, it identifies customer sentiments and uncovers key drivers behind important business metrics. CogniVue simplifies the daunting task of data analysis by offering smart, industry-specific insights. This advanced analytics tool is a game-changer for Voice of the Customer (VOC) analysts.
Shihab Muhammed, Founder and CEO, SurveySparrow says "Embracing generative AI allows us to turn data into dialogues and insights into actions. It's about elevating the customer experience to be more human-centric, even in a digital domain. Our platform is now more intuitive, responsive, and, importantly, more personal."
As we look to the future, SurveySparrow promises more groundbreaking developments, signaling a new era where every customer interaction is powered by understanding and foresight. With SurveySparrow, the future is not just automated; it's personalized.
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