Gera Developments introduces
India’s first 7-year warranty for homebuyers, an extension of 2 years above the
RERA mandated 5-year period
Gera has been pioneers in
providing the 5-Year Warranty in the real estate industry in India for the last
15 years
Pune…October 16, 2019… Gera
Developments Private Limited, pioneers of real estate and the award-winning
creators of premium residential and commercial projects in Pune, Goa and
Bengaluru, today introduced the country’s first 7-year warranty in real estate.
The warranty will be serviced through the GeraWorld app thus making tracking
efficient and resolution speedy. The app also helps reduce the turnaround time
on warranty and common area maintenance requests. Gera Developments was the
pioneer in India in 2004 to provide the 5-year warranty in real estate that
consists of preventive maintenance and repairs, which then became a RERA norm
in 2017. The 5-year warranty covered repairing or re-fixing of fittings or
fixtures with manufacturing defects, other defects like leakages, etc. Also, a
uiniqe feature that is offered by no other, is an annual preventive maintenance
which entails a team of carpenter, plumber and electrician who check for any
repair and do the needful. Customers will enjoy all of this under the 7-year
warranty as well.
With the extended warranty of 2 years at a nominal cost, Gera
Developments has shown its unwavering commitment to customer service by
providing their warranty on a standard agreement that is signed on a stamp
paper and is applicable to the current owner as well as successive owners
within the 7-year period.
Commenting on this, Mr. Rohit
Gera, Managing Director, Gera Developments said, “We are pleased to announce India’s first 7-year warranty in
real estate. The important
thing to remember here is, our product is a man-made structure and our warranty
is an acknowledgement of the fact that we stand by our product and delivery. Besides
being an affirmation of the quality we offer it is also a reflection of our
unflinching commitment to delight our customers with innovative offerings. We
were the first developers in
India to provide a 5-year warranty on real estate way back in 2004. The
warranty has kept our product quality focus sharp, as well as our
responsiveness to our customers. After completing 15 successful years of servicing the 5-year warranty it
was opportune to launch the two-year extension to benefit our customers.
An extended warranty means more peace of mind for the customer and hence
greater consumer confidence.’’
Mr. Gera further added, “We have started offering the 7-year
warranty to customers currently enjoying the 5-year warranty, for a nominal
fee, for the 2-year extension and will be extending it to new projects going
forward. The warranty will be serviced through our technology platform – the
GeraWorld app thus making delivery seamless. Our customer-first approach is our
motivation and driving force to introduce such value propositions. It stems
from our core philosophy of Let’s Outdo, enabling us to continuously improve
and evolve while holding on to our core values of trust and authenticity thus
empowering our key stakeholders. It is this desire to continually raise our
service standards that we have now taken our engagement with customers to the
next level.”
More than 2000
units till date have been covered by the Gera 5-year warranty and 3500+ units
will be added in the next 24-30 months.
The Gera Warranty is a formal agreement signed with the customer
at the time of handing over units. There is a dedicated backend team of
administration and implementation to service the warranty efficiently. The
warranty and its implementation aims to ensure that every Gera customer gets
immediate attention by enhancing ease and convenience of interaction with the
team at Gera. The ‘GeraWorld’
app through with the warranty is serviced enables real-time engagement with
customers to provide swift and hassle-free solutions. The App serves as a
single window interaction system for all customers. All Warranty service
requests, common area maintenance requests, project documentation, project
progress reports, payment queries and updates etc. can be raised, viewed and
tracked via this app.
About Gera Developments:
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Gera Developments, one of the pioneers of the
real estate business in Pune are recognized as the creators of premium
residential and commercial projects in Pune, Goa & now Bangalore.
Gera Developments’ pride themselves for
providing long term enjoyment to their customers. Innovation has been a
hallmark of the company and there are many 'firsts' that stand to Gera
Developments’ credit. The 5-Year Warranty on
Real Estate consisting of Preventive Maintenance & Repairs and providing
Insurance of buildings was introduced by the company over 15 years ago for the
first time in India and the same is now mandated by RERA. The company is driven
by quality, transparency and excellence. The projects are designed around the
evolving needs of their customers. Some of the revolutionary and highly
successful product lines have been ChildCentricTM Homes,
IntelliplexesTM, SkyVillasTM, The Imperium series amongst
others.
The company’s philosophy is Let’s Outdo and yet
again, they have created a breakthrough in innovation with launch
of ChildCentricTM Homes thereby creating a paradigm
shift in the real estate for both, the developer as well as the homebuyer. The
company has established a new category of living spaces designed keeping the
child of the home as well as the parent’s lifestyles in mind. Gera’s have
set a new benchmark not only in real estate marketing and brand building but
also setting new standards of service orientation in the realty sector.
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