During these challenging times, Emirates is closely monitoring the development of the Corona virus situation.
This circular supersedes all previous circulars.
As we are experiencing high volume of calls and emails, we thank you for your patience and understanding if our response time is longer than normal.
Effective 19 March 2020, the following refund and change policy will apply.
Ticket Issued On / Before 31 March 2020
Scenarios impacting the change:
Travel ban
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Where there is an explicit government notification that prohibits travel from either point of journey origin or destination.
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Travel advisory
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There is general government advisory against non- essential travel but no travel ban.
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Visa process change / Quarantine
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Visa process which required visiting an embassy/consulate OR mandatory quarantine at origin or destination.
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Passenger is unable to reach airport
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Countries which have a government lockdown and passengers are unable to reach airport.
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Flight cancellation
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Flights cancelled where Emirates is unable to offer an alternate flight or an alternate option is not acceptable by the passenger
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Changes :
- Changes and reissues are permitted to any origin or destination within ticket validity without a reissue fee. Applicable fare difference if any will apply. Please continue to utilise code " ROGW006 DUE COVID-19".
Keep your ticket :
Original ticket can be kept with an open status as follows-
- Fully unutilised - Ticket is valid for one year from date of issue.
- Partially utilised- Ticket is valid for one year from the date of first outbound travel.
This ticket will then be accepted at face/residual value as payment for new ticket.
Refund & No-show :
Applicable refund and no-show rules/charges as per date of original ticket issue will apply.
- Non-refundable tickets- No refund applies, however passenger can use " Keep your ticket " option.
- Refundable tickets- Applicable refund penalty if any to be charged and refund the balance OR passenger can use " Keep your ticket " option.
Ticket Issued On / after 01 April 2020
Changes :
- Changes and reissues are permitted as per fare rules.
Keep your ticket :
- Original unused ticket can be kept with an open status for up to one year from date of issue.
- This ticket will then be accepted at face/residual value as payment for a new ticket. Applicable fare difference if any will apply.
Refund & No-show :
- Applicable refund and no-show rules/charges as per date of original ticket issue will apply.
Should you have any other queries or require further information on this release, please contact your local Emirates Sales team.
We thank you for your continued support.
Kindly disseminate this information to all concerned.
Emirates - India
19 Mar 2020
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