Emirates :COVID-19 Change and Refund Policy* Update 190320 * Revised Version *

During these challenging times, Emirates is closely monitoring the development of the Corona virus situation.        

This circular supersedes all previous circulars.                    

As we are experiencing high volume of calls and emails, we thank you for your patience and understanding if our response time is longer than normal.

Effective 19 March 2020, the following refund and change policy will apply.

Ticket Issued On / Before 31 March 2020

Scenarios impacting the change:

Travel ban	Where there is an explicit government notification that prohibits travel from either point of journey origin or destination.
Travel advisory	There is general government advisory against non- essential travel but no travel ban.
Visa process change / Quarantine	Visa process which required visiting an embassy/consulate OR mandatory quarantine at origin or destination.
Passenger is unable to reach airport	Countries which have a government lockdown and passengers are unable to reach airport.
Flight cancellation	Flights cancelled where Emirates is unable to offer an alternate flight or an alternate option.

Changes :

• Changes and reissues are permitted to any origin or destination within ticket validity without a reissue fee. Applicable fare difference if any will apply. Please continue to utilise code " ROGW006 DUE COVID-19".

Keep your ticket :

• Original ticket can be kept with an open coupons status for 760 days from date of original ticket issue.
• This ticket will then be accepted at face / residual value as payment for a new ticket for any date/flight.

Refund & No-show :

Applicable refund and no-show rules/charges as per date of original ticket issue will apply.

Ticket Issued On / after 01 April 2020

Changes :

• Changes and reissues are permitted as per fare rules.

Keep your ticket :

• Original unused ticket can be kept with an open coupons status for up to one year from date of issue.
• This ticket will then be accepted at face/residual value as payment for a new ticket.  Applicable fare difference if any will apply.

Refund & No-show :

• Applicable refund and no-show rules/charges as per date of original ticket issue will apply.

Should you have any other queries or require further information on this release, please contact your local Emirates Sales team.     

We thank you for your continued support.          

Kindly disseminate this information to all concerned.               

Emirates - India

19 Mar 2020