Scoot to Offer Voucher Refunds for Flexible Rebooking for Customers

16 March 2020

Scoot is offering voucher refunds for the full value of bookings made on or before 15 March 2020, for travel up to 31 May 2020, with immediate effect.  These vouchers are valid for 12 months, and can be used for rebooking travel at a later date, when customers can firm up their new travel plans. Scoot will be launching a self-service portal for all eligible customers to obtain such voucher refunds. The portal will be ready within a few days and Scoot will update customers via our website, social media channels and email notifications. Customers are encouraged to only contact us regarding the voucher if their flight is departing in the next 72 hours, as it would be easier for them to use the self-service portal once it is ready.

For all bookings made on our website, mobile app or WeChat mini booking site between 15 March and 31 May 2020, Scoot will also extend a one-time free date change (fare difference may apply). For these bookings, the one-time free date change can be utilised up to four hours before scheduled flight departure time, for travel up till 31 March 2021.

These policies will support customers with the flexibility to defer their travel plans in view of the current situation, which is unprecedented and has been developing very quickly

Due to the high volume of requests, Scoot is aware that it has taken longer than usual for our customer service agents to respond, and we sincerely apologise for the inconvenience caused. Customers are encouraged to contact Scoot via alternative channels such as our online feedback form, or via  Facebook Messenger. Customers who booked their flights through third-party booking channels or travel agencies are advised to contact the relevant channel or agents for assistance.

Scoot will continue to assess the impact of the Covid-19 outbreak on global air travel in the coming weeks.

About Scoot

Scoot is the low-cost arm of the Singapore Airlines Group. Scoot took to the skies in June 2012 and merged with Tigerair Singapore in July 2017, retaining the Scoot brand and positioning it well for a new chapter of growth. Scoot has carried over 65 million guests and now has a fleet of 20 state of the art, widebody Boeing 787 Dreamliners and 29 young and modern Airbus A320 family aircraft, with two more Boeing 787 Dreamliners, 30 Airbus A320neo and 16 A321neo aircraft on order. Scoot’s network presently encompasses 68 destinations across 16 countries and territories, with six more destinations from Indonesia to join the network by the second half of 2020. Scoot provides – in addition to fantastic value airfares – a safe, reliable and contemporary travel experience with a unique attitude – Scootitude. Offering amenities including on-board Wi-Fi Internet connectivity and in-seat power on selected flights as well as the ability to redeem and accrue Singapore Airlines Group KrisFlyer miles, Scoot was voted 2015, 2016, 2017 and 2018 Best Low Cost Airline (Asia/Pacific) by AirlineRatings.com and ranked in the Top 10 of the World’s Best Low-Cost Airlines in 2015 and 2018 by Skytrax. In 2019, Scoot won “Best Low-Cost Carrier” at the 30^th TTG Asia Awards and the Travel Weekly Asia 2019 Readers’ Choice Awards. Scoot is passionate about making travel attainable for all and enabling people to embrace the full potential of traveling and seeking new experiences. Book your tickets at FlyScoot.com or contact our Call Centre. Find out more on FlyScoot.com, Facebook.com/FlyScoot, Instagram.com/FlyScoot, and Twitter.com/flyscoot.