TRADE COMMUNICATION UPDATE

The Western region Sales Support is moving ahead with a new system for better efficiency and communication within the trade. We are implementing a new email management and tracking system. The new technology helps you to track your service query and will provide you with an enhanced customer experience. Effective  29th of July 2019, if you are writing from Gujarat, you can simply submit your query to the new mailbox SalesSupportWI@emirates.com upon which a unique “case reference number” will be generated and one of our Support team members will respond to your request. To follow up or for a timely response you may write to SalesSupportWI@emirates.com and quote your case reference number.     By putting an appropriate subject header you will also help us categorise and send the query to the correct internal team. Please use the table below to see the relevant subject headers which must be used. Service category Email subject header should show: Example All SSR queries (E.g. Chauffeur, UMNR, MEDA, PNR merge, E-ticket queries etc.) Station code- Shared Support (PNR XXXXX) - Service required     1.   AMD- Shared Support (PNR XXXXXX)-  Chauffeur Drive service     1. AMD-Shared Support (PNR XXXXXX)- STPC Group and Events (For all Groups or Event related queries (e.g. Leisure groups, Hajj & Umrah, School Group, MICE etc.) Station code- Groups & Events (No of Pax/Date of Travel/Sector) AMD- Groups & Events (20 Pax/ 20 Nov 17/ SFO) PAN India Groups (For all Groups that are originating from multiple POS in India) PAN India-POS-Groups (No of Pax/Date of Travel/Sector) PAN India-AMD- Groups  (200 Pax/ 20 Nov 17/ SFO) Deals, Fares and Pricing (all fare related queries) Station code-Deals, Fares and Pricing (Ticket number 176 – xxxx xxxx xxxx) service required AMD- Deals, Fares and Pricing (Ticket number 176 – 1234 5678 9123) Difference of fare clarification ADM/ACM/RefundApplications related queries Station code-Trade Accounts (ADM number -  xxxxxx) AMD- Trade Accounts ( ADM XXXXXX) CAPPING (for all capping requests) Station code- Capping-IATA number AMD-Capping-143XXXXX Waivers (all waivers related to disruptions, name change, death case and visa rejections) Station code- Waivers( PNR XXXXX) AMD-Waivers(PNR XXXXXX) Miscellaneous ( for all other queries) Station code- MISC AMD-MISC Please disseminate the above process to your respective team members for the new system effective 29th July 2019. Emirates, thanks you for your continued support.  If you have any further queries, kindly contact your local sales office. kindly inform all concerned . Emirates Ahmedabad 25 Jul'19