Wednesday, 29 May 2019

Travel across Italy with Emirates- Trenitalia Partnership

Travel across Italy with Emirates-Trenitalia partnership

With our Emirates-Trenitalia (EK-7T) partnership, you can simply book your passenger's rail ticket when you book their flight, and connect to over 25 stations across Italy including Florence and Naples.
Book flight and rail connection to enjoy a smooth and relaxed journey on Trenitalia’s comfortable high speed trains.
Customers flying to/from any Emirates destinations in Italy  will be able to connect to domestic cities on Trenitalia.
Applicable stations
Connect to any of the below stations when you travel to Italy.
Bari Centrale(BAU)
Milano Rogoredo(IMR)
Bologna Centrale(IBT)
Napoli Centrale(INP)
Bolzano Bozen(BZQ)
Padova(QPA)
Brescia(BRZ)
Reggio Di Calabria Centrale(RCC)
Brindisi(BQD)
Roma Termini(XRJ)
Caserta(CTJ)
Roma Tiburtina(IRT)
Fiumicino Aeroporto(FCO)
Salerno(ISR)
Firenze Campo Marte(FIR)
Torino Porta Nuova(TPY)
Firenze Santa Maria Novella(ZMS)
Torino Porta Susa(ITT)
Foggia(FOI)
Venezia Mestre(XVY)
Lamezia Terme Centrale(LTZ)
Venezia S. Lucia(XVQ)
Lecce(LCZ)
Verona Porta Nuova(XIX)
Milano Centrale(XIK)
Vicenza(VNZ)
Milano Porta Garibaldi(IPR)
The product can be booked as Fly and Rail as well as Rail and Fly.
Booking & Availability Procedure for flights and Flights and Rail segment
Fares :
Through fares are filed in all the RBDs for both Business and Economy class in all the GDS.
For eg – Fare from DEL to Bari Centrale( BAU)
( GDS response as below )
FARE CODE
RT/OW
FARE INR
TRAVEL EFF
DISC DATE
TKT DATE
TLXAPIN1
R
15370
29MAY9
15MAR0
L/15JUN

Sell through availability from Origin to Destination on your GDS.
For eg - DEL to Bari Centrale( BAU) via EK Online destination -FCO  
( GDS response as below )
THU 10OCT19 DELHI-BARI CENTRALE     
01 DEL DXB    0415 0620  EK 513
02          FCO    0910 1325 EK 097
03-XRJ2BAU    1803 2159 *EK3957
        OPERATED BY TRENITALIA   
Trenitalia compartment details
The class passenger travel-in depends on the train type and the class of travel on Emirates. Check the tables below to see class eligibilty on Trenitalia trains.
Frecciarossa Train
Emirates Booking class
Trenitalia Booking class
First
Executive
Business
Business
Economy Flex & Flex +
Premium
Economy Special & Saver
Standard

Frecciargento & Frecciabianca Trains
Emirates Booking class
Trenitalia Booking class
First
1st class
Business
1st class
Economy
2nd class

Airport to Railway stations transfer guide
Rome :
Emirates codeshare customers booked on Trains services to/from Roma Termini (XRJ) are entitled to free transfer between Rome Fiumicino Airport (FCO) and Roma Termini using the Leonardo Express train shuttle.
Milan :
Emirates codeshare customers to make their own arrangements to transfer between Milan Malpensa airport (MXP) and Milano Centrale train station (XIK).The recommended mode of transfer is ‘Malpensa Express’ shuttle train service (50 mins) however, alternate transportation options such as bus and taxi are available (60-100 mins).
Bologna :
Emirates codeshare customers to make their own arrangements to transfer between Bologna Airport (BLQ) and Bologna Central Railway Station (IBT).The recommended mode of transfer is Bus (approximately 30 mins) however, alternatively taxi service is available (approximately 20-30 mins).
Venice :
Emirates codeshare customers to make their own arrangements to transfer between Venice Marco Polo airport (VCE) and Venezia S. Lucia train station (XVQ) / Venezia Mestre train station (XVY).The recommended mode of transfer is Bus 30 mins to Venezia S.Lucia train station (XVQ) and 20-30 mins to Venezia Mestre train station (XVY) however, alternative transportation options taxi and water taxi are available (20-45 mins). 
       Boarding at Railway Station
Customers can board applicable trains directly without exchanging their ticket/boarding pass for a separate Trenitalia ticket.
EK Customers will be assigned a seat number and car number. Customers can find these details on their e-ticket on Emirates.com or through the Trenitalia ticketing KIOSK’s at railway stations.
It is essential that customers hold the EK PNR readable electronically by Trenitalia staff on the trains.
Customers should have a copy of Emirates E-TKT and itinerary, showing Trenitalia seats and carriage numbers.
If booked through a Travel Agent, customers must download and print the EK copy from our website.
Baggage
Emirates Baggage allowance applies for train journeys and baggage dimension restrictions apply. It is the customers' responsibility to collect their checked bags from the arrival hall at relevant airports and carry them to their respective train and vice-versa.
Customer is responsible for their own baggage during the train journey.
Baggage can be stored at overhead lockers, under the seats and there is seperate section for large bags.
Meals provided on trains
Trenitalia offers the following meals on their trains :
Frecciarossa Train
 Booking class
Meal
Executive class
Snacks and soft drinks
Business/Premium
Snacks and soft drinks except on Saturday’s
Standard
No Complimentary meals/snacks/drinks
Frecciargento & Frecciabianca Trains
Booking class
Meal
1st class
Snacks and soft drinks except on Saturday’s
2nd class
No Snacks and drinks
Trenitalia may alter its meal offering. To know the most updated meal offering details on Trenitalia please refer its official website.
Lounge
Customer travelling on Trenitalia Executive class can present Emirates ticket to gain access to the dedicated lounge wherever available and eligible.
Customer travelling on Trenitalia Executive class can present Emirates ticket to gain access to the Fast Track facility at Rome and Milan station security.
Trenitalia can only be booked in connection with EK operated flight.
  • Available for all Revenue customers.
  • Reward booking and OAL FFP tickets are not permitted.
  • Unaccompanied Minors ARE not permitted.
FAQ's
1. Can the train be booked online or though GDS?
    Yes. The train service can be booked through ek.com and through GDS.
2. Are stopovers permitted in Italy?
    No. Stopovers are not allowed.
3. Will EK fare rules on re-issue charges, refunds, penalties apply on the train segment?
    Yes. EK fare rules apply.
4. After ticket issuance, can an existing ticket be reissued to include Train Service?
    Yes. Standard EK ticketing policy applies.
5. Are reissue charges waived if customer books itinerary online and later wants to include 
    train service?
    The ticket will need to be reissued to include the train service. Standard fare rules apply.
6.  How will passenger booking this service know that this is a train service?
     Equipment will show as “TRN” and there will be a disclaimer indicating the operating carrier.

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